Shipping and Returns
Shipping
Orders will be dispatched by courier from our warehouse and/or retail stores.
We aim to dispatch your order within 1 working day provided the item(s) are in stock.
Please note: the dispatch process will not commence until payment is received and cleared.
Supply Of Your Products
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Dispatch.
The Order Dispatch will include a tracking number.
Delivery Charges
Delivery charges will be displayed at time of check out.
If you are Rural please add rural delivery charges or your order maybe delayed as we try to contact you to obtain the extra charge for rural delivery costs.
Please note that our courier company cannot deliver to a P.O. Box or Private Bag Address.
Charges
All Spurs purchases
include GST unless otherwise stated on the Product listing.
All Spurs purchases
are in New Zealand Dollars.
Dispatch Times
Dispatch times vary depending on if the product(s) are currently in
stock.
Please note that some items on our website will need to be back ordered.
In stock: All items in stock will be sent by courier and we aim to dispatch within
one working day.
Delays & Back Orders: If an item is not in stock, or with our suppliers, there is often a
delay caused. We apologise in advance for any delays caused by this. Once we know an
order is going to be delayed, or an item is out of stock, we will contact you
and give you options of alternative products or holding the item on backorder.
Normal Expected Delivery Times:
We use Aramex and NZ Post Couriers for New Zealand Deliveries.
Once your
order has been dispatched, you can expect the following Delivery Times.
North
Island Urban Address – 1 to 2 Working Days
North
Island Rural Delivery – 3 to 5 Working Days
South
Island Urban Address – 2 to 3 Working Days
South
Island Rural Delivery Address – 4 to 5 Working Days
Track & Trace
All orders are dispatched
with Track & Trace Details, and we are happy to run a Track & Trace on
your order once it has passed outside the Normal Expected Delivery Time.
Note: Orders
sent to Rural Delivery Addresses are unable to be tracked once they leave the
hands of our couriers and are passed on to the Rural Delivery driver. Any order
sent to a Rural Delivery Address is done so at your own risk. We strongly
recommend Delivery is made to an urban address where possible.
Signatures & Authority to Leave
All our parcels are sent with a signature required label. If a signature
cannot be obtained by the delivery driver, a card to call will be left, and you
will need to arrange collection or redelivery of your order from the courier company.
Alternatively, you can authorise "Authority to Leave” when placing
your order. This means you give your authority for the parcel to be left at
your door, or other specified location, and accept all risk and responsibility of
the parcel.
Damaged In transit
We will replace any items damaged in transit, at our cost, as soon
as we receive the damaged item back. It would also be very helpful if you were
able to include some digital pictures of the damage so we may be able to assess
and process your replacement quicker.
Returns Policy
Spurs hopes you will be delighted with your purchase. If for any reason
you are not completely satisfied, we are happy to offer a credit note or
exchange of any item purchased from us, providing the following terms:
Item is returned and received back to us within 14 days of purchase date
complete with receipt or proof of purchase.
Item is in its original packing, and both item and packing are in
original condition.
When an item is returned, we will create a credit note for the value you
paid for the product(s) (less any freight costs) this credit note is then valid
for 12 months.
If you simply want to exchange one item for another the freight costs
for sending the new item to you will need to be met by you.
Non returnable items:
Gift vouchers and sales/special items.
Faulty Products:
Please return faulty products to us as soon as possible. We are unable
to Issue a replacement until we receive the faulty item back. Under the
Consumer Guarantees Act, it is your responsibility to cover costs of returning
faulty items.
We will evaluate the item and arrange a replacement or repair.
Returning Items:
Please complete the Spurs returns request form at the bottom of this page and a member of the spurs team will be in touch.
Spurs Warehouse
233 Manukau Rd
Pukekohe 2120
Please note, we are unable to make additional
charges to your credit card.
Spurs will be in contact regarding any further charges.
During busy periods, please allow a maximum of 30
days for your credit note, replacement or exchange to be processed.